Refund policy

Return & Refund Policy

We want you to love your Brivolia purchase. If something isn't right, we're here to help.

Order Processing & Shipping Times
Orders are processed within 1–3 business days. Because our products ship from our overseas fulfillment partners, please allow 7–20 business days for delivery. You'll receive tracking information once your order ships.

30-Day Satisfaction Guarantee
You have 30 days after receiving your item to request a return or refund. To be eligible, your item must be unused, in its original packaging, and you must provide proof of purchase.

How to Start a Return
To start a return or request a refund, contact us at support@brivolia.com with your order number and a description of the issue. Please do NOT send items back before contacting us first.

Damaged, Defective, or Wrong Items
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us within 48 hours of delivery with photos of the issue. We will make it right with a replacement or full refund — no need to return the item in most cases.

Refunds
Once your request is approved, your refund will be processed to your original payment method within 10 business days. Please note your bank or card provider may take additional time to post the refund.

Non-Returnable Items
Sale items, gift cards, and personal care goods cannot be returned unless they arrive damaged or defective.

Cancellations
Orders can be cancelled within 24 hours of purchase for a full refund. After this window, the order may already be in processing.

Questions?
Contact us anytime at support@brivolia.com and we'll respond within 24–48 hours.