Shipping policy

Shipping Policy

Thank you for shopping with Brivolia! Please review our shipping policy below.

Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays) after you receive your order confirmation email. You will receive a notification with tracking information once your order has shipped.

Shipping Times
Because our products are shipped directly from our fulfillment partners, please allow the following estimated delivery times after processing:

United States: 7–15 business days
Rest of the world: 10–20 business days

Please note these are estimates and not guaranteed. Delivery times may be affected by carrier delays, customs processing, holidays, or other factors outside our control.

Shipping Costs
We offer FREE worldwide shipping on all orders. The price you see at checkout is the price you pay — no surprise shipping fees.

Order Tracking
Once your order ships, you'll receive an email with a tracking number. You can use it to follow your package's journey. Please allow up to 48 hours for tracking information to update.

Customs, Duties & Taxes
Brivolia is not responsible for any customs fees, duties, or import taxes that may be charged once your package reaches your destination country. These charges, if any, are the responsibility of the customer and are determined by your local customs authority.

Wrong or Incomplete Address
Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If your package is returned to us due to an incorrect address, additional shipping fees may apply.

Lost, Stolen, or Damaged Packages
If your package is lost, stolen, or arrives damaged, please contact us at support@brivolia.com within 7 days of the delivery date so we can help resolve the issue.

Questions?
If you have any questions about your order or our shipping policy, reach out anytime at support@brivolia.com and we'll get back to you within 24–48 hours.